FAQ’s

 WHEN CAN I EXPECT MY ORDER?

As stated under our Terms and Conditions processing of order usually take 2-3 days.  There are factors such as payment, ensuring availability as well as other relevant factors are taken into account. Once approved orders are sent to our couriers and deliveries to each Australian state are  approximately 3 – 5 days to metropolitan city addresses and approximately 5-8 days outside this area.

HOW IS MY ORDER PRICING CALCULATED?

  • All prices are in Australian Dollars (AUD) and will include GST (Goods and services tax).
  • For each order you place you will pay the quoted price plus delivery and handling fee quoted at that time on the website.

HOW LONG ARE WARRANTIES ON PRODUCTS?

All warranties are stipulated on the product purchasedOn installation you must retain proof of  purchase and proof of installation by a licensed electrician, so if the product becomes defective you are able to contact us with the details for approval.   In return, we will either send you a new product or a credit voucher which will be valid for 12 months.   This voucher cannot be exchanged for cash.